Policies and FAQ

Satisfaction Guarantee: The J & J Depression Glass at Wawasee Antiques Satisfaction Guarantee is simply stated: If you are not completely satisfied with the quality of any merchandise you receive, please contact us within 2 days and we will glady refund your payment in full, less shipping and handling charges, for those items returned within 10 days. Must be shipped back in the same box with same packing material. We are here to serve you.
Please note that all prices are in Payment to be made in US $. Money Order, Cashiers Check, PayPal, Credit Cards are accepted for payment via PayPal.

Order Processing Policy: After you submit your order, you will receive a confirmation that your order was placed.

• If you are paying by money order or cashiers check, your order will be shipped within 2 Business days of receiving your payment.. If payment is not received within 7 days, the hold will be removed from the item(s) and they will be returned to stock.

• If you are using a Credit Card or Paypal your order will also be shipped within two (2) business days after payment.

Sales Tax: Applies to INDIANA residents 7%

Our Shipping Policy: Most items will be shipped by UPS Ground or USPS Priority Mail Insured or USPS Parcel Post. We may elect to ship by some other carrier and will notify you if that is the case.

Our Return Policy: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. All glass is in excellent condition. No cracks, no chips unless otherwise noted in description. Straw marks, mould lines, and air bubbles are normal and typical of old glass.
In the rare event you want to return your purchase, item(s) must be returned within 10 days. Products must be returned in original condition including packaging. Please contact us before returning any Glass.

Once we receive the merchandise back, a credit for the purchase price will be posted to the same credit card or Paypal account you purchased the merchandise with or if paid by money order or cashiers check we will issue a refund check.Shipping charges are non-refundable.

Return Shipping: The customer is responible for shipping charges on returned items. All returns must be shipped USPS Priority Mail Insured or USP Ground.

Our Damage Policy: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, contact us and we will help with the insurance claim with the carrier (UPS, Postal Service, etc) They will normally want to see the entire order (all contents and all original packing material.) Do not repack and do not return the damaged item(s) to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
Testimonials:
John, I received the milk glass urn today in absolutely perfect condition. I’m SO happy to have found this piece after searching so long. Thank you so much, S. Coleman *** Hello John, I'm writing to let you know I received delivery today of the Westmoreland blue carnival glass fox dish, the cobalt carnival glass swan dish and the Anchor Hocking fish scale demitasse cup and saucer. All items are amazingly beautiful, and I love them!!! I appreciate also the expert packaging and fast shipping. Thank you! R. Mullins *** great piece; well packed. Great transaction! S. Sipes, Natrona Heights, PA ***** Very fast shipping and item was exactly as described. Tks! W. Plunkett, Goodview, VA ***Lovely item - well packaged - prompt delivery..Thanks! L. Goldstein Morristown, NJ **** Very nice transaction would do business with you again!!!!! J. Westmoreland, Marine, MN **** thank you - everything perfect!!! P. Smith, Austin, Tx*** Well packaged. Super Nice piece. Thanks G. Donaldson Kingston, Tn. ****Very pleased with item & service. Thank You! B. Estersman, Ames, Iowa ****Beautiful item, packed super secure & shipped quickly! S. Trotter, Minneapolis, MN ***perfect condition, well packed, quick arrival!!! W. Bjork-Begg, Dekalb, IL ****perfect item ~ great packing ~ super fast shipping W. Peterson, Three Rivers, Mi. ****Received in perfect condition. Fast service. Thanks B. Tripper, Trenton, N.J.